Diseäo del servicio (Service Design) - Tapa blanda

Spanish (Castilian) language edition of "Service design" (2007, ISBN 9780113310470). On cover and title page: ITIL

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, "Service Design" provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes. "Service Design" has been translated into Castilian Spanish by the Spanish Chapters of ITSMF. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: service design objectives and elements; selecting the service design model; cost modelling; benefit/risk analysis; implementing service design; and, measurement and control. ITIL Version 3 Lifecycle Process Model: download "Service Design" Contents and Introduction in English - PDF (128KB); download "Service Design" Publication Review in English; download "Service Design" 1st Impression Amendments in English; download "An Introductory Overview of ITIL V3" Pocketbook in English; and, review this publication.