Operaciân del servicio

 
9780113311507: Operaciân del servicio
Reseña del editor:

This title introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary. Each of the five core ITIL V3 titles from "OGC's Best Practice" range published by TSO shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. This publication includes concepts and guidance in: Application Management; Change Management; Operations Management; Control processes and function; Scaleable practices; and, Measurement and control. View this page in Spanish - Word document (415Kb). ITIL Version 3 Lifecycle Process Model: download "Service Operation" Publication Review in English; download "Service Operation" 1st Impression Amendments in English; download "An Introductory Overview of ITIL V3" Pocketbook in English; and, review this publication.

Reseña del editor:

Spanish (Castilian) language edition of "Service operation" (2007, 5th impression 2009, ISBN 9780113310463). On cover & title page: ITIL

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Office of Government Commerce
Editorial: Stationery Office (2010)
ISBN 10: 0113311508 ISBN 13: 9780113311507
Usado Paperback Cantidad: 1
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Reuseabook
(Stroud, GLOS, Reino Unido)
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Descripción Stationery Office, 2010. Paperback. Estado de conservación: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Nº de ref. de la librería CHL1892875

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