This ITIL V3 publication, "Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL", endorsed by the official ITIL Accreditor, is suitable for candidates taking both the ITIL Service Lifecyle Exams and the Capability Exams. The publication provides details on the ITIL V3 qualification scheme from foundation through to the advanced Master Qualification. It offers details about the exams, the preparation and how to achieve the target competencies. Written by one of the original ITIL V3 authoring team, this publication looks at principles, processes, common activities and implementation and improvement, it looks at all nine streams and what is required within each stream to help candidates pass their exams. It enables you to recap on foundation level learning to ensure your basic level of knowledge is up to scratch before launching into the intermediate level. "The Study Aid" uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions. The structure of the book complements the structure of the exam syllabus. The book contains sample questions and answers for each of the nine modules. It features exercises on a case study and exercises asking you to relate your learning back to your organization. It is part of "The Study Aid Series" from TSO the official publisher of ITIL.From the Publisher:
This book presents the latest syllabus contnent and expert examination guidance, making it the definitive study aid for the IT service management intermediate examinations. Containing practical advice for candidates on how to prepare for and answer examination questions on the service lifecycle and service capability streams, the book also covers the syllabus topics which are common across most of the modules. Chapters are organised with references to the core publications, and self-assessment questions help students prioritise those topics they need to revise. The book contains sample exam questions, advice on how to dissect questions and scenarios, and exam answers that are thoroughly explained to aid the learning process.
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Descripción The Stationery Office, 2010. Paperback. Estado de conservación: New. Nº de ref. de la librería DADAX0113310994