ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. "Service Operation" introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: Application Management, Change Management, Operations Management, Control processes and function, Scaleable practices, and, Measurement and control.From the Publisher:
This publication provides best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.
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Descripción The Stationery Office, 2007. Paperback. Estado de conservación: New. Nº de ref. de la librería P110113310463
Descripción The Stationery Office, 2007. Paperback. Estado de conservación: New. 1. Nº de ref. de la librería DADAX0113310463
Descripción 2007. Paperback. Estado de conservación: New. 215mm x 280mm x 13mm. Paperback. ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and .Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. 263 pages. 1.007. Nº de ref. de la librería 9780113310463