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Sinopsis
Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management, 4/e also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.
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Reseña del editor
Service Management, 4/e by James and Mona Fitzsimmons is the best-selling text in this market and includes fantastic and current examples from the field of technology. The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry. Service Management, 4/e also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.
"Sobre este título" puede pertenecer a otra edición de este libro.
- EditorialMcGraw Hill Higher Education
- Año de publicación2003
- ISBN 10 0072868201
- ISBN 13 9780072868203
- EncuadernaciónTapa dura
- IdiomaInglés
- Número de edición4
- Número de páginas672
- Contacto del fabricanteno disponible
EUR 14,55
EUR 19,46 gastos de envío desde Estados Unidos de America a España
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Service Management W/ Student CD-ROM
Publicado por
Irwin/McGraw-Hill, 2003
ISBN 10: 0072868201
ISBN 13: 9780072868203
Antiguo o usado
Tapa dura
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 2.95. Nº de ref. del artículo: G0072868201I4N00
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Management w/ Student CD-Rom
Publicado por
Irwin/McGraw-Hill 2003/03/31 00:00:00.000, 2003
ISBN 10: 0072868201
ISBN 13: 9780072868203
Antiguo o usado
Tapa dura
Librería: Colorado's Used Book Store, Englewood, CO, Estados Unidos de America
Calificación del vendedor: 3 de 5 estrellas
Hardcover. Condición: Good. Fitzsimmons,James A./Fitzsimmons,Mona J. Service Management No DJ. Includes CD that looks new. Pictorial board in good condition. Edge & corner wear. Binding tight. Pages clean & tight. All U.S. orders shipped with tracking number & e-mail confirmation. All Orders Shipped With Tracking And Delivery Confirmation Numbers. Nº de ref. del artículo: 277618
Cantidad disponible: 1 disponibles
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Service Management: With Student CD-Rom
Librería: Bahamut Media, Reading, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 6545-9780072868203
Cantidad disponible: 1 disponibles
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Service Management: With Student CD-Rom
Librería: AwesomeBooks, Wallingford, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Very Good. Service Management: With Student CD-Rom This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9780072868203
Cantidad disponible: 1 disponibles