LEGENDARY SERVICE: The Key is to Care (Business Books)

4,67 valoración promedio
( 15 valoraciones por Goodreads )
 
9780071819046: LEGENDARY SERVICE: The Key is to Care (Business Books)

Take care of your customers - or someone else will!

Legendary Service

Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.

Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined.

In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job.

"Sinopsis" puede pertenecer a otra edición de este libro.

Review:

"As someone who has built a lifetime career around creating excellence for guests, I appreciate the simple truths in Legendary Service. Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group

"Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline¶ staff, the reality that they are the face of the company and can make a difference. Legendary service--it's everyone, always." -- Mark King, CEO and President, TaylorMade Golf

"Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules

About the Author:

KEN BLANCHARD, one of the most influential leadership experts in the world, is Cofounder and Chief Spiritual Officer of The Ken Blanchard Companies. He is the coauthor of 60 books that have sold more than 21 million copies, including the iconic The One Minute Manager.

KATHY CUFF is a senior consulting partner with The Ken Blanchard Companies and coauthor of Blanchard's Legendary Service customer service training program. Kathy is a popular and passionate trainer, consultant, and keynote speaker for organizations worldwide.

VICKI HALSEY is Vice President of Applied Learning for The Ken Blanchard Companies and coauthor of Blanchard's Legendary Service customer service training program. Vicki is sought out globally as a trainer, consultant, instructional designer, and keynote speaker.

"Sobre este título" puede pertenecer a otra edición de este libro.

Los mejores resultados en AbeBooks

1.

BLANCHARD
Editorial: Mcgraw Hill Publishers
ISBN 10: 0071819045 ISBN 13: 9780071819046
Nuevos Cantidad: > 20
Librería
INDOO
(Avenel, NJ, Estados Unidos de America)
Valoración
[?]

Descripción Mcgraw Hill Publishers. Estado de conservación: New. Brand New. Nº de ref. de la librería 0071819045

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 11,03
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 2,98
A Estados Unidos de America
Destinos, gastos y plazos de envío

2.

Ken Blanchard, Victoria Halsey, Kathy Cuff
Editorial: McGraw-Hill Education - Europe, United States (2014)
ISBN 10: 0071819045 ISBN 13: 9780071819046
Nuevos Tapa dura Cantidad: 1
Librería
The Book Depository US
(London, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education - Europe, United States, 2014. Hardback. Estado de conservación: New. Language: English . Brand New Book. Take Care of Your Customers - or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business - they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson s, the store where Kelsey works, certainly isn t known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn t easy - and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry.When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference - and customer service is everyone s job. Praise for Legendary Service: Read this book and establish a service culture in your organization. (Horst Schulze, Chairman/CEO, Capella Hotel Group). Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service - it s everyone, always. (Mark King, CEO and President, Taylor Made Golf). Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it. (Lee Cockerell, Executive Vice President, Walt Disney World (Retired Inspired), and author of Creating Magic and The Customer Rules). Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service. (Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV). Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt - right now - today! (John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo). Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity. (Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit). Nº de ref. de la librería AA39780071819046

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 14,09
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

3.

Blanchard, Ken
ISBN 10: 0071819045 ISBN 13: 9780071819046
Nuevos Tapa dura Cantidad: 16
Librería
BargainBookStores
(Grand Rapids, MI, Estados Unidos de America)
Valoración
[?]

Descripción Hardcover. Estado de conservación: New. Nº de ref. de la librería 7299246

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 12,31
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,40
A Estados Unidos de America
Destinos, gastos y plazos de envío

4.

Ken Blanchard, Victoria Halsey, Kathy Cuff
Editorial: McGraw-Hill Education - Europe, United States (2014)
ISBN 10: 0071819045 ISBN 13: 9780071819046
Nuevos Tapa dura Cantidad: 1
Librería
The Book Depository
(London, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education - Europe, United States, 2014. Hardback. Estado de conservación: New. Language: English . Brand New Book. Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson s, the store where Kelsey works, certainly isn t known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn t easy--and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone s job. PRAISE FOR LEGENDARY SERVICE: Read this book and establish a service culture in your organization. -- Horst Schulze, Chairman/CEO, Capella Hotel Group Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it s everyone, always. -- Mark King, CEO and President, TaylorMade Golf Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it. -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired Inspired), and author of Creating Magic and The Customer Rules Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service. -- Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt--right now--today! -- John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity. -- Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit. Nº de ref. de la librería AA39780071819046

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 16,04
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

5.

Ken Blanchard
Editorial: McGraw-Hill Education (2014)
ISBN 10: 0071819045 ISBN 13: 9780071819046
Nuevos Tapa dura Cantidad: 2
Librería
Murray Media
(North Miami Beach, FL, Estados Unidos de America)
Valoración
[?]

Descripción McGraw-Hill Education, 2014. Hardcover. Estado de conservación: New. Nº de ref. de la librería 0071819045

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 15,34
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 2,55
A Estados Unidos de America
Destinos, gastos y plazos de envío

6.

Blanchard, Ken; Halsey, Vicki; Cuff, Kathy
Editorial: McGraw-Hill Education
ISBN 10: 0071819045 ISBN 13: 9780071819046
Nuevos Tapa dura Cantidad: 3
Librería
Lakeside Books
(Benton Harbor, MI, Estados Unidos de America)
Valoración
[?]

Descripción McGraw-Hill Education. Hardcover. Estado de conservación: New. 0071819045 BRAND NEW, GIFT QUALITY! NOT OVERSTOCKS OR MARKED UP REMAINDERS! DIRECT FROM THE PUBLISHER!|0.75. Nº de ref. de la librería OTF-Y-9780071819046

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 14,77
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,40
A Estados Unidos de America
Destinos, gastos y plazos de envío
Edición internacional
Edición internacional

7.

BLANCHARD
ISBN 10: 0071819045 ISBN 13: 9780071819046
Nuevos Cantidad: 5
Edición internacional
Librería
firstbookstore
(New Delhi, India)
Valoración
[?]

Descripción Estado de conservación: Brand New. Brand New Paperback International Edition, Perfect Condition. Printed in English. Excellent Quality, Service and customer satisfaction guaranteed!. Nº de ref. de la librería AIND-41716

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 18,93
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De India a Estados Unidos de America
Destinos, gastos y plazos de envío

8.

Ken Blanchard; Vicki Halsey; Kathy Cuff
ISBN 10: 0071819045 ISBN 13: 9780071819046
Nuevos Cantidad: 9
Librería
BWB
(Valley Stream, NY, Estados Unidos de America)
Valoración
[?]

Descripción Estado de conservación: New. Depending on your location, this item may ship from the US or UK. Nº de ref. de la librería 97800718190460000000

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 19,16
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío

9.

Ken Blanchard, Victoria Halsey, Kathy Cuff
Editorial: McGraw-Hill Education 2014-05-01, New York (2014)
ISBN 10: 0071819045 ISBN 13: 9780071819046
Nuevos Tapa dura Cantidad: 5
Librería
Blackwell's
(Oxford, OX, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education 2014-05-01, New York, 2014. hardback. Estado de conservación: New. Nº de ref. de la librería 9780071819046

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 16,76
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,35
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

10.

Ken Blanchard
Editorial: McGraw-Hill
ISBN 10: 0071819045 ISBN 13: 9780071819046
Nuevos Tapa dura Cantidad: 20
Librería
BuySomeBooks
(Las Vegas, NV, Estados Unidos de America)
Valoración
[?]

Descripción McGraw-Hill. Hardcover. Estado de conservación: New. Hardcover. 176 pages. Dimensions: 8.5in. x 5.7in. x 0.8in.Take care of your customers - or someone else will!Legendary ServiceGreat customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Fergusons, the store where Kelsey works, certainly isnt known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isnt easy--and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyones job. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Hardcover. Nº de ref. de la librería 9780071819046

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 16,93
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,37
A Estados Unidos de America
Destinos, gastos y plazos de envío

Existen otras copia(s) de este libro

Ver todos los resultados de su búsqueda