Crisis Communications: The Definitive Guide to Managing the Message

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9780071799218: Crisis Communications: The Definitive Guide to Managing the Message

The Definitive Guide to Communicating in Any Crisis

“When facing an already difficult crisis, the last thing a company needs is to make it worse through its own communications – or lack thereof. As one who has lived through a number of [business] crises and served as an independent investigator of the crises of others, I consider Steven Fink’s book to be an excellent guide to avoiding collecting scar tissue of your own by learning from the scar tissue painfully collected by others.”―Norman R. Augustine, former Chairman and Chief Executive Officer, Lockheed Martin

There are few guarantees in business today. Unfortunately, one of them is the inevitability of a crisis having a potentially major effect on your business and your reputation. When your company finds itself in the midst of a crisis, the ripple effects can disrupt lives and business for the foreseeable future if public opinion is not properly shaped and managed.

Skillfully managing the perception of the crisis determines the difference between a company’s life or death. Because in the pitched battle between perception and reality, perception always wins.

Fortunately, there is a solution. Crisis communications and crisis management legend Steven Fink gives you everything you need to prepare for the inevitable―whether it’s in the form of human error, industrial accidents, criminal behavior, or natural disasters.

In this groundbreaking guide, Fink provides a complete toolkit for ensuring smooth communications and lasting business success through any crisis. Crisis Communications offers proactive and preventive methods for preempting potential crises. The book reveals proven strategies for recognizing and averting damaging crisis communications issues before it’s too late. The book also offers ways to deal with mainstream and social media, use them to your advantage, and neutralize and turn around a hostile media environment Steven Fink uses his decades of expertise and experience in crisis communications to help you:

  • UNDERSTAND AND MANAGE THE RELATIONSHIP BETWEEN PUBLIC
  • PERCEPTION AND REALITY
  • CHOOSE THE BEST SPOKESPERSON FOR THE CRISIS
  • PROTECT YOUR BRAND AND REPUTATION THROUGH CRISES LARGE AND SMALL
  • MAKE WISE, VIGILANT, AND DEFENSIBLE DECISIONS UNDER EXTREME CRISIS-INDUCED STRESS
  • TELL THE TRUTH NO MATTER HOW TEMPTING IT MAY BE TO MISLEAD
  • USE SOCIAL MEDIA OUTLETS TO COMMUNICATE DIRECTLY TO THE PUBLIC ABOUT A CRISIS

The explosion of the Internet and, especially, social media, has added a new layer to the business leader’s skill set: the ability to handle a crisis quickly and professionally within moments of its occurrence. Livelihoods depend upon it.

With in-depth case studies of Toyota, BP, and Penn State, Crisis Communications provides everything you need to successfully lead your company through today’s rocky landscape of business―where crises large and small loom around every corner, and the lives of businesses and management teams hang in the balance.

PRAISE FOR STEVEN FINK’S CRISIS MANAGEMENT
“Every major executive in America ought to read at least one book on crisis management. In this way, he or she might be better prepared to deal with the disasters striking organizations at an ever-increasing rate ... The question is: ‘Is Steven Fink’s book one that busy executives ought to read?’ The answer is a resounding yes.”―LOS ANGELES TIMES, FRONT PAGE SUNDAY BOOK REVIEW

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About the Author:

Steven Fink is the President and founder of Lexicon Communications Corp. (CrisisManagement.com), the nation’s oldest and most experienced crisis management and crisis communications firm. In addition, he authored the bestselling Crisis Management, the first book ever written on the subject.

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Steven Fink
Editorial: McGraw-Hill Education - Europe, United States (2013)
ISBN 10: 0071799214 ISBN 13: 9780071799218
Nuevos Tapa dura Cantidad: 10
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The Book Depository
(London, Reino Unido)
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Descripción McGraw-Hill Education - Europe, United States, 2013. Hardback. Estado de conservación: New. Language: English . Brand New Book. The Definitive Guide to Communicating in Any Crisis. When facing an already difficult crisis, the last thing a company needs is to make it worse through its own communications - or lack thereof. As one who has lived through a number of [business] crises and served as an independent investigator of the crises of others, I consider Steven Fink s book to be an excellent guide to avoiding collecting scar tissue of your own by learning from the scar tissue painfully collected by others . (Norman R. Augustine, former Chairman and Chief Executive Officer, Lockheed Martin). There are few guarantees in business today. Unfortunately, one of them is the inevitability of a crisis having a potentially major effect on your business and your reputation. When your company finds itself in the midst of a crisis, the ripple effects can disrupt lives and business for the foreseeable future if public opinion is not properly shaped and managed. Skillfully managing the perception of the crisis determines the difference between a company s life or death. Because in the pitched battle between perception and reality, perception always wins. Fortunately, there is a solution. Crisis communications and crisis management legend Steven Fink gives you everything you need to prepare for the inevitable-whether it s in the form of human error, industrial accidents, criminal behavior, or natural disasters. In this groundbreaking guide, Fink provides a complete toolkit for ensuring smooth communications and lasting business success through any crisis. Crisis Communications offers proactive and preventive methods for preempting potential crises. The book reveals proven strategies for recognizing and averting damaging crisis communications issues before it s too late. The book also offers ways to deal with mainstream and social media, use them to your advantage, and neutralize and turn around a hostile media environment Steven Fink uses his decades of expertise and experience in crisis communications to help you: understand and manage the relationship between public; perception and reality; choose the best spokesperson for the crisis; protect your brand and reputation through crises large and small; make wise, vigilant, and defensible decisions under extreme crisis-induced stress; tell the truth no master how tempting it may be to mslead; and, use social media outlets to communicate directly to the public about a crisis. The explosion of the Internet and, especially, social media, has added a new layer to the business leader s skill set: the ability to handle a crisis quickly and professionally within moments of its occurrence. Livelihoods depend upon it. With in-depth case studies of Toyota, BP, and Penn State, Crisis Communications provides everything you need to successfully lead your company through today s rocky landscape of business-where crises large and small loom around every corner, and the lives of businesses and management teams hang in the balance. Praise for Steven Fink s Crisis Management: Every major executive in America ought to read at least one book on crisis management. In this way, he or she might be better prepared to deal with the disasters striking organizations at an ever-increasing rate.The question is: Is Steven Fink s book one that busy executives ought to read? The answer is a resounding yes . (Los Angeles Times, Front Page Sunday Book Review. Nº de ref. de la librería AA39780071799218

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Descripción 2013. HRD. Estado de conservación: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería VJ-9780071799218

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Editorial: McGraw-Hill Education - Europe, United States (2013)
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Descripción McGraw-Hill Education - Europe, United States, 2013. Hardback. Estado de conservación: New. Language: English . Brand New Book. The Definitive Guide to Communicating in Any Crisis. When facing an already difficult crisis, the last thing a company needs is to make it worse through its own communications - or lack thereof. As one who has lived through a number of [business] crises and served as an independent investigator of the crises of others, I consider Steven Fink s book to be an excellent guide to avoiding collecting scar tissue of your own by learning from the scar tissue painfully collected by others . (Norman R. Augustine, former Chairman and Chief Executive Officer, Lockheed Martin). There are few guarantees in business today. Unfortunately, one of them is the inevitability of a crisis having a potentially major effect on your business and your reputation. When your company finds itself in the midst of a crisis, the ripple effects can disrupt lives and business for the foreseeable future if public opinion is not properly shaped and managed. Skillfully managing the perception of the crisis determines the difference between a company s life or death. Because in the pitched battle between perception and reality, perception always wins. Fortunately, there is a solution. Crisis communications and crisis management legend Steven Fink gives you everything you need to prepare for the inevitable-whether it s in the form of human error, industrial accidents, criminal behavior, or natural disasters. In this groundbreaking guide, Fink provides a complete toolkit for ensuring smooth communications and lasting business success through any crisis. Crisis Communications offers proactive and preventive methods for preempting potential crises. The book reveals proven strategies for recognizing and averting damaging crisis communications issues before it s too late. The book also offers ways to deal with mainstream and social media, use them to your advantage, and neutralize and turn around a hostile media environment Steven Fink uses his decades of expertise and experience in crisis communications to help you: understand and manage the relationship between public; perception and reality; choose the best spokesperson for the crisis; protect your brand and reputation through crises large and small; make wise, vigilant, and defensible decisions under extreme crisis-induced stress; tell the truth no master how tempting it may be to mslead; and, use social media outlets to communicate directly to the public about a crisis. The explosion of the Internet and, especially, social media, has added a new layer to the business leader s skill set: the ability to handle a crisis quickly and professionally within moments of its occurrence. Livelihoods depend upon it. With in-depth case studies of Toyota, BP, and Penn State, Crisis Communications provides everything you need to successfully lead your company through today s rocky landscape of business-where crises large and small loom around every corner, and the lives of businesses and management teams hang in the balance. Praise for Steven Fink s Crisis Management: Every major executive in America ought to read at least one book on crisis management. In this way, he or she might be better prepared to deal with the disasters striking organizations at an ever-increasing rate.The question is: Is Steven Fink s book one that busy executives ought to read? The answer is a resounding yes . (Los Angeles Times, Front Page Sunday Book Review. Nº de ref. de la librería AA39780071799218

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ISBN 10: 0071799214 ISBN 13: 9780071799218
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Descripción McGraw-Hill Education - Europe, United States, 2013. Hardback. Estado de conservación: New. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. The Definitive Guide to Communicating in Any Crisis. When facing an already difficult crisis, the last thing a company needs is to make it worse through its own communications - or lack thereof. As one who has lived through a number of [business] crises and served as an independent investigator of the crises of others, I consider Steven Fink s book to be an excellent guide to avoiding collecting scar tissue of your own by learning from the scar tissue painfully collected by others . (Norman R. Augustine, former Chairman and Chief Executive Officer, Lockheed Martin). There are few guarantees in business today. Unfortunately, one of them is the inevitability of a crisis having a potentially major effect on your business and your reputation. When your company finds itself in the midst of a crisis, the ripple effects can disrupt lives and business for the foreseeable future if public opinion is not properly shaped and managed. Skillfully managing the perception of the crisis determines the difference between a company s life or death. Because in the pitched battle between perception and reality, perception always wins. Fortunately, there is a solution. Crisis communications and crisis management legend Steven Fink gives you everything you need to prepare for the inevitable-whether it s in the form of human error, industrial accidents, criminal behavior, or natural disasters. In this groundbreaking guide, Fink provides a complete toolkit for ensuring smooth communications and lasting business success through any crisis. Crisis Communications offers proactive and preventive methods for preempting potential crises. The book reveals proven strategies for recognizing and averting damaging crisis communications issues before it s too late. The book also offers ways to deal with mainstream and social media, use them to your advantage, and neutralize and turn around a hostile media environment Steven Fink uses his decades of expertise and experience in crisis communications to help you: understand and manage the relationship between public; perception and reality; choose the best spokesperson for the crisis; protect your brand and reputation through crises large and small; make wise, vigilant, and defensible decisions under extreme crisis-induced stress; tell the truth no master how tempting it may be to mslead; and, use social media outlets to communicate directly to the public about a crisis. The explosion of the Internet and, especially, social media, has added a new layer to the business leader s skill set: the ability to handle a crisis quickly and professionally within moments of its occurrence. Livelihoods depend upon it. With in-depth case studies of Toyota, BP, and Penn State, Crisis Communications provides everything you need to successfully lead your company through today s rocky landscape of business-where crises large and small loom around every corner, and the lives of businesses and management teams hang in the balance. Praise for Steven Fink s Crisis Management: Every major executive in America ought to read at least one book on crisis management. In this way, he or she might be better prepared to deal with the disasters striking organizations at an ever-increasing rate.The question is: Is Steven Fink s book one that busy executives ought to read? The answer is a resounding yes . (Los Angeles Times, Front Page Sunday Book Review. Nº de ref. de la librería BTE9780071799218

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Descripción 2013. HRD. Estado de conservación: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería IB-9780071799218

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Descripción McGraw-Hill Education, 2013. HRD. Estado de conservación: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Nº de ref. de la librería GB-9780071799218

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Descripción McGraw-Hill Education - Europe. Hardback. Estado de conservación: new. BRAND NEW, Crisis Communications: The Definitive Guide to Managing the Message: The Definitive Guide to Managing the Message, Steven Fink, The Definitive Guide to Communicating in Any Crisis. "When facing an already difficult crisis, the last thing a company needs is to make it worse through its own communications - or lack thereof. As one who has lived through a number of [business] crises and served as an independent investigator of the crises of others, I consider Steven Fink's book to be an excellent guide to avoiding collecting scar tissue of your own by learning from the scar tissue painfully collected by others". (Norman R. Augustine, former Chairman and Chief Executive Officer, Lockheed Martin). There are few guarantees in business today. Unfortunately, one of them is the inevitability of a crisis having a potentially major effect on your business and your reputation. When your company finds itself in the midst of a crisis, the ripple effects can disrupt lives and business for the foreseeable future if public opinion is not properly shaped and managed. Skillfully managing the perception of the crisis determines the difference between a company's life or death. Because in the pitched battle between perception and reality, perception always wins. Fortunately, there is a solution. Crisis communications and crisis management legend Steven Fink gives you everything you need to prepare for the inevitable-whether it's in the form of human error, industrial accidents, criminal behavior, or natural disasters. In this groundbreaking guide, Fink provides a complete toolkit for ensuring smooth communications and lasting business success through any crisis. Crisis Communications offers proactive and preventive methods for preempting potential crises. The book reveals proven strategies for recognizing and averting damaging crisis communications issues before it's too late. The book also offers ways to deal with mainstream and social media, use them to your advantage, and neutralize and turn around a hostile media environment Steven Fink uses his decades of expertise and experience in crisis communications to help you: understand and manage the relationship between public; perception and reality; choose the best spokesperson for the crisis; protect your brand and reputation through crises large and small; make wise, vigilant, and defensible decisions under extreme crisis-induced stress; tell the truth no master how tempting it may be to mslead; and, use social media outlets to communicate directly to the public about a crisis. The explosion of the Internet and, especially, social media, has added a new layer to the business leader's skill set: the ability to handle a crisis quickly and professionally within moments of its occurrence. Livelihoods depend upon it. With in-depth case studies of Toyota, BP, and Penn State, Crisis Communications provides everything you need to successfully lead your company through today's rocky landscape of business-where crises large and small loom around every corner, and the lives of businesses and management teams hang in the balance. Praise for Steven Fink's Crisis Management: "Every major executive in America ought to read at least one book on crisis management. In this way, he or she might be better prepared to deal with the disasters striking organizations at an ever-increasing rate.The question is: 'Is Steven Fink's book one that busy executives ought to read?' The answer is a resounding yes". (Los Angeles Times, Front Page Sunday Book Review. Nº de ref. de la librería B9780071799218

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Fink, Steven
Editorial: McGraw-Hill Education (2013)
ISBN 10: 0071799214 ISBN 13: 9780071799218
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Descripción McGraw-Hill Education, 2013. Hardcover. Estado de conservación: New. Nº de ref. de la librería BKTY9780071799218

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