The Zappos Experience: 5 Principles to Inspire, Engage, and WOW (Business Books)

3,91 valoración promedio
( 239 valoraciones por Goodreads )
 
9780071749589: The Zappos Experience: 5 Principles to Inspire, Engage, and WOW (Business Books)

Make every day a WOW day for your customers, your staff―and your bottom line!

“In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic.”
―Eric Ryan, method cofounder and person against dirty

“If you’re looking for an inspirational path for creating a likable, trustworthy, and wow! organization, you’ve hit the mother lode.”
―Guy Kawasaki, former chief evangelist of Apple and author of Enchantment: The Art of Changing Hearts, Minds, and Actions

“This book provides a roadmap to a successful business by taking inspiration and examples from one of the most innovative, progressive companies of our time. Don’t just read it; use it.”
―Tony Hawk, professional skateboarder and author of HAWK ―Occupation: Skateboarder and How Did I Get Here? The Ascent of an Unlikely CEO

“Thanks to Joseph Michelli, you can learn exactly how Zappos hit it big and how you can too. By using the five principles Joseph has distilled, you can supercharge your efforts and start down the path to legendary success.”
―Mark Sanborn, President, Sanborn & Associates, Inc., and author of The Fred Factor and You Don’t Need a Title to Be a Leader

“Often, business owners look at media darlings like Zappos with their mouths agape, full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable.”
―Seth Godin, author of Poke the Box

About the Book:

ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives.

Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it―and how you can do it in your industry.

The Zappos Experience takes you through―and beyond―the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-today basis while providing the “big picture” leadership methods that have earned the company $1 billion in annual gross sales during the last ten years―with almost no advertising. Michelli breaks the approach down into five key elements:

  • Serve a Perfect Fit―create bedrock company values
  • Make it Effortlessly Swift―deliver a customer experience with ease
  • Step into the Personal―connect with customers authentically
  • S T R E T C H―grow people and products
  • Play to Win―play hard, work harder

When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can’t help but succeed. Zappos has woven these five key components into a seamless strategy that’s the envy of business leaders.

Now that strategy is yours.

With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it.

"Sinopsis" puede pertenecer a otra edición de este libro.

About the Author:

Joseph A. Michelli, Ph.D., is the bestselling author of Prescription for Excellence and The Starbucks Experience. He is an internationally sought after speaker and organizational consultant who has been featured on The Glenn Beck Show and CNBC’s On the Money.

"Sobre este título" puede pertenecer a otra edición de este libro.

Los mejores resultados en AbeBooks

1.

Joseph Michelli
Editorial: McGraw-Hill Education - Europe, United States (2011)
ISBN 10: 0071749586 ISBN 13: 9780071749589
Nuevos Tapa dura Cantidad: 10
Librería
The Book Depository
(London, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education - Europe, United States, 2011. Hardback. Estado de conservación: New. Language: English . Brand New Book. Make every day a WOW day for your customers, your staff--and your bottom line! In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic. --Eric Ryan, method cofounder and person against dirty If you re looking for an inspirational path for creating a likable, trustworthy, and wow! organization, you ve hit the mother lode. --Guy Kawasaki, former chief evangelist of Apple and author of Enchantment: The Art of Changing Hearts, Minds, and Actions This book provides a roadmap to a successful business by taking inspiration and examples from one of the most innovative, progressive companies of our time. Don t just read it; use it. --Tony Hawk, professional skateboarder and author of HAWK --Occupation: Skateboarder and How Did I Get Here? The Ascent of an Unlikely CEO Thanks to Joseph Michelli, you can learn exactly how Zappos hit it big and how you can too. By using the five principles Joseph has distilled, you can supercharge your efforts and start down the path to legendary success. --Mark Sanborn, President, Sanborn Associates, Inc., and author of The Fred Factor and You Don t Need a Title to Be a Leader Often, business owners look at media darlings like Zappos with their mouths agape, full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable. --Seth Godin, author of Poke the Box About the Book: ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it--and how you can do it in your industry. The Zappos Experience takes you through--and beyond--the playful, offbeat company culture Zappos has become famous for.Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-today basis while providing the big picture leadership methods that have earned the company $1 billion in annual gross sales during the last ten years--with almost no advertising. Michelli breaks the approach down into five key elements: Serve a Perfect Fit--create bedrock company values Make it Effortlessly Swift--deliver a customer experience with ease Step into the Personal--connect with customers authentically S T R E T C H--grow people and products Play to Win--play hard, work harder When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can t help but succeed. Zappos has woven these five key components into a seamless strategy that s the envy of business leaders. Now that strategy is yours. With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it. Nº de ref. de la librería AA39780071749589

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 16,69
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a España
Destinos, gastos y plazos de envío

2.

Joseph Michelli
Editorial: McGraw-Hill Education - Europe, United States (2011)
ISBN 10: 0071749586 ISBN 13: 9780071749589
Nuevos Tapa dura Cantidad: 10
Librería
The Book Depository US
(London, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education - Europe, United States, 2011. Hardback. Estado de conservación: New. Language: English . Brand New Book. Make every day a WOW day for your customers, your staff--and your bottom line! In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic. --Eric Ryan, method cofounder and person against dirty If you re looking for an inspirational path for creating a likable, trustworthy, and wow! organization, you ve hit the mother lode. --Guy Kawasaki, former chief evangelist of Apple and author of Enchantment: The Art of Changing Hearts, Minds, and Actions This book provides a roadmap to a successful business by taking inspiration and examples from one of the most innovative, progressive companies of our time. Don t just read it; use it. --Tony Hawk, professional skateboarder and author of HAWK --Occupation: Skateboarder and How Did I Get Here? The Ascent of an Unlikely CEO Thanks to Joseph Michelli, you can learn exactly how Zappos hit it big and how you can too. By using the five principles Joseph has distilled, you can supercharge your efforts and start down the path to legendary success. --Mark Sanborn, President, Sanborn Associates, Inc., and author of The Fred Factor and You Don t Need a Title to Be a Leader Often, business owners look at media darlings like Zappos with their mouths agape, full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable. --Seth Godin, author of Poke the Box About the Book: ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it--and how you can do it in your industry. The Zappos Experience takes you through--and beyond--the playful, offbeat company culture Zappos has become famous for.Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-today basis while providing the big picture leadership methods that have earned the company $1 billion in annual gross sales during the last ten years--with almost no advertising. Michelli breaks the approach down into five key elements: Serve a Perfect Fit--create bedrock company values Make it Effortlessly Swift--deliver a customer experience with ease Step into the Personal--connect with customers authentically S T R E T C H--grow people and products Play to Win--play hard, work harder When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can t help but succeed. Zappos has woven these five key components into a seamless strategy that s the envy of business leaders. Now that strategy is yours. With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it. Nº de ref. de la librería AA39780071749589

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 16,71
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a España
Destinos, gastos y plazos de envío

3.

Joseph Michelli
Editorial: McGraw-Hill Education - Europe, United States (2011)
ISBN 10: 0071749586 ISBN 13: 9780071749589
Nuevos Tapa dura Cantidad: 10
Librería
Book Depository hard to find
(London, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education - Europe, United States, 2011. Hardback. Estado de conservación: New. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. Make every day a WOW day for your customers, your staff--and your bottom line! In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic. --Eric Ryan, method cofounder and person against dirty If you re looking for an inspirational path for creating a likable, trustworthy, and wow! organization, you ve hit the mother lode. --Guy Kawasaki, former chief evangelist of Apple and author of Enchantment: The Art of Changing Hearts, Minds, and Actions This book provides a roadmap to a successful business by taking inspiration and examples from one of the most innovative, progressive companies of our time. Don t just read it; use it. --Tony Hawk, professional skateboarder and author of HAWK --Occupation: Skateboarder and How Did I Get Here? The Ascent of an Unlikely CEO Thanks to Joseph Michelli, you can learn exactly how Zappos hit it big and how you can too. By using the five principles Joseph has distilled, you can supercharge your efforts and start down the path to legendary success. --Mark Sanborn, President, Sanborn Associates, Inc., and author of The Fred Factor and You Don t Need a Title to Be a Leader Often, business owners look at media darlings like Zappos with their mouths agape, full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable. --Seth Godin, author of Poke the Box About the Book: ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it--and how you can do it in your industry. The Zappos Experience takes you through--and beyond--the playful, offbeat company culture Zappos has become famous for.Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-today basis while providing the big picture leadership methods that have earned the company $1 billion in annual gross sales during the last ten years--with almost no advertising. Michelli breaks the approach down into five key elements: Serve a Perfect Fit--create bedrock company values Make it Effortlessly Swift--deliver a customer experience with ease Step into the Personal--connect with customers authentically S T R E T C H--grow people and products Play to Win--play hard, work harder When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can t help but succeed. Zappos has woven these five key components into a seamless strategy that s the envy of business leaders. Now that strategy is yours. With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it. Nº de ref. de la librería BTE9780071749589

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 19,13
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a España
Destinos, gastos y plazos de envío

4.

Joseph Michelli
ISBN 10: 0071749586 ISBN 13: 9780071749589
Nuevos Cantidad: 2
Librería
BWB
(Valley Stream, NY, Estados Unidos de America)
Valoración
[?]

Descripción Estado de conservación: New. Depending on your location, this item may ship from the US or UK. Nº de ref. de la librería 97800717495890000000

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 19,84
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Estados Unidos de America a España
Destinos, gastos y plazos de envío

5.

Michelli, Joseph
ISBN 10: 0071749586 ISBN 13: 9780071749589
Nuevos Cantidad: > 20
Librería
Paperbackshop-US
(Wood Dale, IL, Estados Unidos de America)
Valoración
[?]

Descripción 2011. HRD. Estado de conservación: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería VJ-9780071749589

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 12,64
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 8,13
De Estados Unidos de America a España
Destinos, gastos y plazos de envío

6.

Michelli, Joseph
Editorial: McGraw-Hill Education (2011)
ISBN 10: 0071749586 ISBN 13: 9780071749589
Nuevos Cantidad: > 20
Librería
Books2Anywhere
(Fairford, GLOS, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education, 2011. HRD. Estado de conservación: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Nº de ref. de la librería CM-9780071749589

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 12,95
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 8,92
De Reino Unido a España
Destinos, gastos y plazos de envío

7.

Joseph Michelli
Editorial: McGraw-Hill Education 2011-10-01, New York (2011)
ISBN 10: 0071749586 ISBN 13: 9780071749589
Nuevos Tapa dura Cantidad: 1
Librería
Blackwell's
(Oxford, OX, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education 2011-10-01, New York, 2011. hardback. Estado de conservación: New. Nº de ref. de la librería 9780071749589

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 20,12
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 2,23
De Reino Unido a España
Destinos, gastos y plazos de envío
Edición internacional
Edición internacional

8.

MICHELLI
ISBN 10: 0071749586 ISBN 13: 9780071749589
Nuevos Soft cover Cantidad: > 20
Edición internacional
Librería
University Bookstore
(DELHI, DELHI, India)
Valoración
[?]

Descripción 2011. Soft cover. Estado de conservación: New. This book is BRAND NEW Soft cover International edition with black and white printing. ISBN number & cover page may be different but contents identical to the US edition word by word. Book is in English language. Nº de ref. de la librería UN-TM-IN-052

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 10,31
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 14,51
De India a España
Destinos, gastos y plazos de envío

9.

Michelli, Joseph
Editorial: New York, McGraw-Hill Publ.Comp. (2011)
ISBN 10: 0071749586 ISBN 13: 9780071749589
Nuevos Tapa dura Primera edición Cantidad: 2
Librería
Thomas Emig (privat)
(Altlandsberg, Alemania)
Valoración
[?]

Descripción New York, McGraw-Hill Publ.Comp., 2011. Hardcover. Estado de conservación: Neu. Estado de la sobrecubierta: Neu. 1. Auflage. XIII, 302 pages; with illustrated jacket. Nº de ref. de la librería Michelli, Joseph A.

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 12,00
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 14,51
De Alemania a España
Destinos, gastos y plazos de envío

10.

MICHELLI
Editorial: Mcgraw Hill Publishers
ISBN 10: 0071749586 ISBN 13: 9780071749589
Nuevos Cantidad: > 20
Librería
INDOO
(Avenel, NJ, Estados Unidos de America)
Valoración
[?]

Descripción Mcgraw Hill Publishers. Estado de conservación: New. Brand New. Nº de ref. de la librería 0071749586

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 11,99
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 15,41
De Estados Unidos de America a España
Destinos, gastos y plazos de envío

Existen otras copia(s) de este libro

Ver todos los resultados de su búsqueda