The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

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9780071749589: The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
From the Publisher:

Make every day a WOW day for your customers, your staff—and your bottom line!

“In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic.”
—Eric Ryan, method cofounder and person against dirty

“If you’re looking for an inspirational path for creating a likable, trustworthy, and wow! organization, you’ve hit the mother lode.”
—Guy Kawasaki, former chief evangelist of Apple and author of Enchantment: The Art of Changing Hearts, Minds, and Actions

“This book provides a roadmap to a successful business by taking inspiration and examples from one of the most innovative, progressive companies of our time. Don’t just read it; use it.”
—Tony Hawk, professional skateboarder and author of HAWK —Occupation: Skateboarder and How Did I Get Here? The Ascent of an Unlikely CEO

“Thanks to Joseph Michelli, you can learn exactly how Zappos hit it big and how you can too. By using the five principles Joseph has distilled, you can supercharge your efforts and start down the path to legendary success.”
—Mark Sanborn, President, Sanborn & Associates, Inc., and author of The Fred Factor and You Don’t Need a Title to Be a Leader

“Often, business owners look at media darlings like Zappos with their mouths agape, full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable.”
—Seth Godin, author of Poke the Box

About the Book:

ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives.

Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it—and how you can do it in your industry.

The Zappos Experience takes you through—and beyond—the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-today basis while providing the “big picture” leadership methods that have earned the company $1 billion in annual gross sales during the last ten years—with almost no advertising. Michelli breaks the approach down into five key elements:

  • Serve a Perfect Fit—create bedrock company values
  • Make it Effortlessly Swift—deliver a customer experience with ease
  • Step into the Personal—connect with customers authentically
  • S T R E T C H—grow people and products
  • Play to Win—play hard, work harder

When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can’t help but succeed. Zappos has woven these five key components into a seamless strategy that’s the envy of business leaders.

Now that strategy is yours.

With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it.

About the Author:

Joseph A. Michelli, Ph.D., is the bestselling author of Prescription for Excellence and The Starbucks Experience. He is an internationally sought after speaker and organizational consultant who has been featured on The Glenn Beck Show and CNBC’s On the Money.

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Michelli, Joseph
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ISBN 10: 0071749586 ISBN 13: 9780071749589
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Descripción McGraw-Hill Education. Hardcover. Estado de conservación: New. 0071749586 Never read - may have minor wear on cover from being on a retail shelf. Nº de ref. de la librería 2016009819

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Descripción McGraw-Hill, 2011. Estado de conservación: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Given unprecedented access to one of the most successful online retailers in the world, the bestselling author of The Starbucks Experience unveils the customer-experience strategies that have made Zappos the model of leadership success. Nº de ref. de la librería ABE_book_new_0071749586

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Descripción McGraw-Hill Education - Europe, United States, 2011. Hardback. Estado de conservación: New. 213 x 140 mm. Language: English . Brand New Book. Make every day a WOW day for your customers, your staff--and your bottom line! In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic. --Eric Ryan, method cofounder and person against dirty If you re looking for an inspirational path for creating a likable, trustworthy, and wow! organization, you ve hit the mother lode. --Guy Kawasaki, former chief evangelist of Apple and author of Enchantment: The Art of Changing Hearts, Minds, and Actions This book provides a roadmap to a successful business by taking inspiration and examples from one of the most innovative, progressive companies of our time. Don t just read it; use it. --Tony Hawk, professional skateboarder and author of HAWK --Occupation: Skateboarder and How Did I Get Here? The Ascent of an Unlikely CEO Thanks to Joseph Michelli, you can learn exactly how Zappos hit it big and how you can too. By using the five principles Joseph has distilled, you can supercharge your efforts and start down the path to legendary success. --Mark Sanborn, President, Sanborn Associates, Inc., and author of The Fred Factor and You Don t Need a Title to Be a Leader Often, business owners look at media darlings like Zappos with their mouths agape, full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable. --Seth Godin, author of Poke the Box About the Book: ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it--and how you can do it in your industry. The Zappos Experience takes you through--and beyond--the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-today basis while providing the big picture leadership methods that have earned the company $1 billion in annual gross sales during the last ten years--with almost no advertising. Michelli breaks the approach down into five key elements: Serve a Perfect Fit--create bedrock company values Make it Effortlessly Swift--deliver a customer experience with ease Step into the Personal--connect with customers authentically S T R E T C H--grow people and products Play to Win--play hard, work harder When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can t help but succeed. Zappos has woven these five key components into a seamless strategy that s the envy of business leaders. Now that strategy is yours. With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it. Nº de ref. de la librería AA39780071749589

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Michelli, Joseph
Editorial: McGraw-Hill Education - Europe, United States (2011)
ISBN 10: 0071749586 ISBN 13: 9780071749589
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Descripción McGraw-Hill Education - Europe, United States, 2011. Hardback. Estado de conservación: New. 213 x 140 mm. Language: English . Brand New Book. Make every day a WOW day for your customers, your staff--and your bottom line! In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic. --Eric Ryan, method cofounder and person against dirty If you re looking for an inspirational path for creating a likable, trustworthy, and wow! organization, you ve hit the mother lode. --Guy Kawasaki, former chief evangelist of Apple and author of Enchantment: The Art of Changing Hearts, Minds, and Actions This book provides a roadmap to a successful business by taking inspiration and examples from one of the most innovative, progressive companies of our time. Don t just read it; use it. --Tony Hawk, professional skateboarder and author of HAWK --Occupation: Skateboarder and How Did I Get Here? The Ascent of an Unlikely CEO Thanks to Joseph Michelli, you can learn exactly how Zappos hit it big and how you can too. By using the five principles Joseph has distilled, you can supercharge your efforts and start down the path to legendary success. --Mark Sanborn, President, Sanborn Associates, Inc., and author of The Fred Factor and You Don t Need a Title to Be a Leader Often, business owners look at media darlings like Zappos with their mouths agape, full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable. --Seth Godin, author of Poke the Box About the Book: ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it--and how you can do it in your industry. The Zappos Experience takes you through--and beyond--the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-today basis while providing the big picture leadership methods that have earned the company $1 billion in annual gross sales during the last ten years--with almost no advertising. Michelli breaks the approach down into five key elements: Serve a Perfect Fit--create bedrock company values Make it Effortlessly Swift--deliver a customer experience with ease Step into the Personal--connect with customers authentically S T R E T C H--grow people and products Play to Win--play hard, work harder When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can t help but succeed. Zappos has woven these five key components into a seamless strategy that s the envy of business leaders. Now that strategy is yours. With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it. Nº de ref. de la librería AA39780071749589

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Descripción Softcover. Estado de conservación: New. Brand New; Shrink Wrapped; Paperback; Black & White or Color International Edition. ISBN and Cover page may differ but similar contents as US edition. GET IT FAST in 3-5 business days by DHL/FEDEX with tracking number. Books printed in English. No shipping to PO Box/APO/FPO address. In some instances the international textbooks may have different end chapter case studies and exercises. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" and "Content may different from U.S. Edition" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code or CD is not provided with these editions, unless specified. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Nº de ref. de la librería GFI1466899

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Descripción McGraw-Hill Education. Hardcover. Estado de conservación: New. 0071749586 Brand New Book. Ships from the United States. 30 Day Satisfaction Guarantee!. Nº de ref. de la librería 13818800

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