"Sinopsis" puede pertenecer a otra edición de este libro.
Applying Six Sigma to mission-critical financial operations is the latest focus of process improvement. Six Sigma for Financial Services delivers the framework and tools needed to conduct operations at the highest level of performance and precision.
Drawing upon their vast experience, Six Sigma experts Rowland Hayler and Michael Nichols deliver a step-by-step approach for improving process maturity and effectiveness-and realising millions of dollars of value for your customers and shareholders.
Key features
What do the leaders in financial services know that you don't? Plenty.
This accessible, comprehensive guide from two top business improvement experts shows how financial giants such as American Express, Bank of America, and Wachovia have applied Six Sigma, Lean, and Process Management to their service-based operations. Hayler & Nichols provide specific, real-world examples and offer step-by-step solutions to help you improve your company's processes.
“An excellent book for anyone involved in a business process excellence journey!”-Paul Baker, Managing Director, Group Operations, Lloyds TSB
“Customer service, top-line growth, compliance, and regulatory oversight have all become crucial for financial institutions....The authors masterfully illustrate how Six Sigma andLean, under a process management umbrella, support these relevant business objectives.”-Juan Carlos Paez, Chief Operating Officer, BAC Credomatic Network
“A great reference for those of us who want to 'fast-forward' our process innovation initiatives to achieve outstanding results.”-Teng Soon Lang, Executive Vice President and Head, Group Quality & Process Innovation, Overseas Chinese Banking Corporation
“The approaches that Hayler & Nichols describe are not just for the Operations function-they apply equally to Marketing and Sales...business process excellence is critical for maximizing the return on marketing investments and an organization's value creation.”-Arjen Kruger, former Chief Marketing Officer, MasterCard Europe
"Sobre este título" puede pertenecer a otra edición de este libro.
Gastos de envío:
EUR 3,98
A Estados Unidos de America
Descripción Condición: new. Nº de ref. del artículo: FrontCover0071470379
Descripción Hardcover. Condición: new. New Copy. Customer Service Guaranteed. Nº de ref. del artículo: think0071470379
Descripción Hardcover. Condición: new. New. Fast Shipping and good customer service. Nº de ref. del artículo: Holz_New_0071470379
Descripción Hardcover. Condición: new. New. Nº de ref. del artículo: Wizard0071470379
Descripción Condición: new. Nº de ref. del artículo: newMercantile_0071470379
Descripción Hardcover. Condición: Brand New. 1st edition. 248 pages. 9.25x6.25x1.00 inches. In Stock. Nº de ref. del artículo: __0071470379
Descripción Condición: New. New. In shrink wrap. Looks like an interesting title! 1.19. Nº de ref. del artículo: Q-0071470379