Voice of the Customer: Capture and Analysis (Six Sigma Operational Methods)

4 valoración promedio
( 3 valoraciones por GoodReads )
 
9780071465441: Voice of the Customer: Capture and Analysis (Six Sigma Operational Methods)
Reseña del editor:

Discover All the Advantages of Using Design for Six Sigmato Develop and Build Customer Value-Based Products

Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions.

Quality expert Kai Yang explains how to utilize the statistical methods of Design for Six Sigma to identify key customer needs and assess the cost of poor quality. He then shows how to design robust products to meet those needs, optimize product life cycles, and accurately validate their findings.

Voice of the Customer Capture and Analysis features a wealth of information on Six Sigma and value creation…customer survey design, administration, and analysis…ethnographic research…process management and Lean Product Development…the deployment of customer value into products-DFSS…and value engineering. This product design tool enables you to:

  • Minimize sources of response and measurement error
  • Discern customer preferences
  • Design VOC research to minimize mistranslation
  • Respond to analytical implications of VOC data
  • Optimize design to decrease sensitivity of CTQs to process parameters

With the help of Voice of the Customer Capture and Analysis, you can now acquire the skills needed to truly understand a customer's wants and needs, in order to develop and build optimal products.

Most Design for Six Sigma product development teams fall short of truly understanding their customers' want and needs until it is too late. Market research studies and reports simply do not provide sufficient guidance. Today's Six Sigma practitioners need a comprehensive approach to designing and building customer value-based products.

Voice of the Customer Capture and Analysis now gives you the ability to create and deploy surveys, capture real voice of the customer in the field, immediately analyze the results, and coordinate and drive responsive actions.

This powerful product-development tool demonstrates how to utilize the statistical methods of Design for Six Sigma to identify key customer needs …assess the cost of poor quality…design robust products to meet those needs…optimize product life cycles…and accurately validate their findings.

By using the expert methods, strategies, and guidelines presented in Voice of the Customer Capture and Analysis, you can:

  • Harness VOC data to create value-based products
  • Employ Design for Six Sigma to optimize value creation
  • Become proactive in gathering VOC information
  • Improve customer survey design, administration, and analysis
  • Accurately process VOC data
  • Deploy customer value into products-DFSS
  • Perform effective quality function deployment (QFD)
  • Get the most out of value engineering
  • Capitalize on creative design methods
  • Utilize process management and Lean Product Development
  • Apply statistical techniques and Six Sigma metrics

This wide-ranging resource will give you the ability to minimize sources of response and measurement error …clearly discern customer preferences…design VOC research to minimize the perils of mistranslation…respond to analytical implications of VOC data …and optimize design to decrease sensitivity of CTQs to process parameters.

Comprehensive and authoritative, Voice of the Customer Capture and Analysis provides you with all the tools you need to fully understand customer needs and wants_and then develop and build outstanding products that meet, or exceed, customer expectations.

Biografía del autor:

Kai Yang, Ph.D. has extensive experience in many areasof quality and reliability engineering. He is also an associate professor ofindustrial and manufacturing engineering at Wayne State University.

"Sobre este título" puede pertenecer a otra edición de este libro.

Los mejores resultados en AbeBooks

1.

Yang, Kai
Editorial: McGraw-Hill Education (2007)
ISBN 10: 0071465448 ISBN 13: 9780071465441
Nuevos Tapa dura Cantidad: 1
Librería
Integrity Books Corp.
(Mayfield Heights, OH, Estados Unidos de America)
Valoración
[?]

Descripción McGraw-Hill Education, 2007. Hardcover. Estado de conservación: New. Brand New. Delivery is usually 4 - 8 business days from day of order. Hassle free return policy satisfaction is guaranteed! Tracking number provided with every order. Ships within 24 hours. Nº de ref. de la librería mon0000001303

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 44,66
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,65
A Estados Unidos de America
Destinos, gastos y plazos de envío

2.

Kai Yang
ISBN 10: 0071465448 ISBN 13: 9780071465441
Nuevos Cantidad: 2
Librería
Book Storm
(HOUSTON, TX, Estados Unidos de America)
Valoración
[?]

Descripción Estado de conservación: New. Brand New books on affordable price.Shipping method: Standard & Expedite, Standard takes 7-8 and Expedited takes 4-6 working days. Due to the constantly changing USPS regulations regarding shipments to APO/FPO addresses we are not currently shipping. Nº de ref. de la librería 0071465448-P07

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 48,86
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío

3.

Kai Yang
Editorial: McGraw-Hill Education - Europe, United States (2007)
ISBN 10: 0071465448 ISBN 13: 9780071465441
Nuevos Tapa dura Cantidad: 1
Librería
The Book Depository US
(London, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education - Europe, United States, 2007. Hardback. Estado de conservación: New. 232 x 158 mm. Language: English . Brand New Book. Discover All the Advantages of Using Design for Six Sigmato Develop and Build Customer Value-Based Products Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions. Quality expert Kai Yang explains how to utilize the statistical methods of Design for Six Sigma to identify key customer needs and assess the cost of poor quality. He then shows how to design robust products to meet those needs, optimize product life cycles, and accurately validate their findings. Voice of the Customer Capture and Analysis features a wealth of information on Six Sigma and value creation.customer survey design, administration, and analysis.ethnographic research.process management and Lean Product Development.the deployment of customer value into products-DFSS.and value engineering. This product design tool enables you to: Minimize sources of response and measurement error Discern customer preferences Design VOC research to minimize mistranslation Respond to analytical implications of VOC data Optimize design to decrease sensitivity of CTQs to process parameters With the help of Voice of the Customer Capture and Analysis, you can now acquire the skills needed to truly understand a customer s wants and needs, in order to develop and build optimal products. Most Design for Six Sigma product development teams fall short of truly understanding their customers want and needs until it is too late. Market research studies and reports simply do not provide sufficient guidance. Today s Six Sigma practitioners need a comprehensive approach to designing and building customer value-based products. Voice of the Customer Capture and Analysis now gives you the ability to create and deploy surveys, capture real voice of the customer in the field, immediately analyze the results, and coordinate and drive responsive actions. This powerful product-development tool demonstrates how to utilize the statistical methods of Design for Six Sigma to identify key customer needs .assess the cost of poor quality. .design robust products to meet those needs.optimize product life cycles.and accurately validate their findings. By using the expert methods, strategies, and guidelines presented in Voice of the Customer Capture and Analysis, you can: Harness VOC data to create value-based products Employ Design for Six Sigma to optimize value creation Become proactive in gathering VOC information Improve customer survey design, administration, and analysis Accurately process VOC data Deploy customer value into products-DFSS Perform effective quality function deployment (QFD) Get the most out of value engineering Capitalize on creative design methods Utilize process management and Lean Product Development Apply statistical techniques and Six Sigma metrics This wide-ranging resource will give you the ability to minimize sources of response and measurement error .clearly discern customer preferences.design VOC research to minimize the perils of mistranslation.respond to analytical implications of VOC data .and optimize design to decrease sensitivity of CTQs to process parameters. Comprehensive and authoritative, Voice of the Customer Capture and Analysis provides you with all the tools you need to fully understand customer needs and wants and then develop and build outstanding products that meet, or exceed, customer expectations. Nº de ref. de la librería AA39780071465441

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 73,29
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

4.

Kai Yang
Editorial: McGraw-Hill Education - Europe, United States (2007)
ISBN 10: 0071465448 ISBN 13: 9780071465441
Nuevos Tapa dura Cantidad: 1
Librería
The Book Depository
(London, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education - Europe, United States, 2007. Hardback. Estado de conservación: New. 232 x 158 mm. Language: English . Brand New Book. Discover All the Advantages of Using Design for Six Sigmato Develop and Build Customer Value-Based Products Voice of the Customer Capture and Analysis equips Six Sigma you with the skills needed to create and deploy surveys, capture real customers need with ethnographic methods, immediately analyze the results, and coordinate and drive responsive actions. Quality expert Kai Yang explains how to utilize the statistical methods of Design for Six Sigma to identify key customer needs and assess the cost of poor quality. He then shows how to design robust products to meet those needs, optimize product life cycles, and accurately validate their findings. Voice of the Customer Capture and Analysis features a wealth of information on Six Sigma and value creation.customer survey design, administration, and analysis.ethnographic research.process management and Lean Product Development.the deployment of customer value into products-DFSS.and value engineering. This product design tool enables you to: Minimize sources of response and measurement error Discern customer preferences Design VOC research to minimize mistranslation Respond to analytical implications of VOC data Optimize design to decrease sensitivity of CTQs to process parameters With the help of Voice of the Customer Capture and Analysis, you can now acquire the skills needed to truly understand a customer s wants and needs, in order to develop and build optimal products. Most Design for Six Sigma product development teams fall short of truly understanding their customers want and needs until it is too late. Market research studies and reports simply do not provide sufficient guidance. Today s Six Sigma practitioners need a comprehensive approach to designing and building customer value-based products. Voice of the Customer Capture and Analysis now gives you the ability to create and deploy surveys, capture real voice of the customer in the field, immediately analyze the results, and coordinate and drive responsive actions. This powerful product-development tool demonstrates how to utilize the statistical methods of Design for Six Sigma to identify key customer needs .assess the cost of poor quality. .design robust products to meet those needs.optimize product life cycles.and accurately validate their findings. By using the expert methods, strategies, and guidelines presented in Voice of the Customer Capture and Analysis, you can: Harness VOC data to create value-based products Employ Design for Six Sigma to optimize value creation Become proactive in gathering VOC information Improve customer survey design, administration, and analysis Accurately process VOC data Deploy customer value into products-DFSS Perform effective quality function deployment (QFD) Get the most out of value engineering Capitalize on creative design methods Utilize process management and Lean Product Development Apply statistical techniques and Six Sigma metrics This wide-ranging resource will give you the ability to minimize sources of response and measurement error .clearly discern customer preferences.design VOC research to minimize the perils of mistranslation.respond to analytical implications of VOC data .and optimize design to decrease sensitivity of CTQs to process parameters. Comprehensive and authoritative, Voice of the Customer Capture and Analysis provides you with all the tools you need to fully understand customer needs and wants and then develop and build outstanding products that meet, or exceed, customer expectations. Nº de ref. de la librería AA39780071465441

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 73,80
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

5.

Yang, Kai
Editorial: McGraw-Hill Education (2007)
ISBN 10: 0071465448 ISBN 13: 9780071465441
Nuevos Cantidad: 4
Librería
Books2Anywhere
(Fairford, GLOS, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education, 2007. HRD. Estado de conservación: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Nº de ref. de la librería CM-9780071465441

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 70,46
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 10,39
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

6.

Yang, Kai
Editorial: McGraw-Hill Education (2007)
ISBN 10: 0071465448 ISBN 13: 9780071465441
Nuevos Cantidad: > 20
Librería
PBShop
(Wood Dale, IL, Estados Unidos de America)
Valoración
[?]

Descripción McGraw-Hill Education, 2007. HRD. Estado de conservación: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería IB-9780071465441

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 87,04
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,69
A Estados Unidos de America
Destinos, gastos y plazos de envío

7.

Kai Yang
Editorial: McGraw-Hill Professional (2007)
ISBN 10: 0071465448 ISBN 13: 9780071465441
Nuevos Tapa dura Cantidad: 1
Librería
Ergodebooks
(RICHMOND, TX, Estados Unidos de America)
Valoración
[?]

Descripción McGraw-Hill Professional, 2007. Hardcover. Estado de conservación: New. 1. Nº de ref. de la librería DADAX0071465448

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 89,95
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,69
A Estados Unidos de America
Destinos, gastos y plazos de envío

8.

Yang, Kai
Editorial: McGraw-Hill Education (2007)
ISBN 10: 0071465448 ISBN 13: 9780071465441
Nuevos Tapa dura Cantidad: 3
Librería
Murray Media
(North Miami Beach, FL, Estados Unidos de America)
Valoración
[?]

Descripción McGraw-Hill Education, 2007. Hardcover. Estado de conservación: New. Nº de ref. de la librería P110071465448

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 93,19
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 2,77
A Estados Unidos de America
Destinos, gastos y plazos de envío

9.

Kai Yang
ISBN 10: 0071465448 ISBN 13: 9780071465441
Nuevos Tapa dura Primera edición Cantidad: 1
Librería
Grand Eagle Retail
(Wilmington, DE, Estados Unidos de America)
Valoración
[?]

Descripción 2007. Hardcover. Estado de conservación: New. 1st. 161mm x 28mm x 236mm. Hardcover. Discover All the Advantages of Using Design for Six Sigmato Develop and Build Customer Value-Based Products Voice of the Customer Capture and Analysis equips Six Sigma you with the skills .Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 416 pages. 0.730. Nº de ref. de la librería 9780071465441

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 97,76
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío

10.

Yang, Kai, Dr.
Editorial: McGraw-Hill (2007)
ISBN 10: 0071465448 ISBN 13: 9780071465441
Nuevos Tapa dura Cantidad: 2
Librería
Revaluation Books
(Exeter, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill, 2007. Hardcover. Estado de conservación: Brand New. 1st edition. 416 pages. 9.25x6.50x1.00 inches. In Stock. Nº de ref. de la librería __0071465448

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 92,25
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 6,93
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

Existen otras copia(s) de este libro

Ver todos los resultados de su búsqueda