The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike "Design for Six Sigma a Roadmap for Product Development", this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.From the Back Cover:
EXTEND SIX SIGMA EXCELLENCE TO THE SERVICE SECTOR
For Six Sigma professionals taking on the challenges of mapping quality procedures for service sectors, there's no better guide than quality expert Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help any organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics quality managers need to create product value through improved service practices.
Design for Six Sigma for Service provides:
DFSS in service organizations * Value analysis and enhancement * Lean operation and process analysis * Process design: deployment and management * Customer analysis * Service quality measures * Theory of inventive problem solving for service * Theory of constraints * Change management * Statistical methods in service DFSS
Bringing Six Sigma efficiency and performance improvements to service sectors raises new challenges for quality managers.
This procedure-intensive operational handbook prepares quality professionals to tackle the mapping of Six Sigma methods to service environments. Kai Yang provides the exact tools needed to improve these costly, critical -- and frequently highly inefficient -- businesses and business sectors.
Focused on procedures that can be put to work immediately in industries such as insurance, financial services, and healthcare, and in service departments, this volume demonstrates how to quickly ensure gains in key measures of quality improvement.
Inside this book are the strategies needed for rapid upgrades in customer satisfaction, performance efficiency, cost reduction, and value improvement. Quality engineers will find all the guidelines and statistical tools they need to:
Design for Six Sigma for Service provides hardcore optimization strategies for essential customer-contact business environments. For serious quality professionals determined to bring excellence to the most challenging organizational structures, this book is the perfect tool.
"Sobre este título" puede pertenecer a otra edición de este libro.
Descripción McGraw-Hill Professional, 2005. Hardcover. Estado de conservación: New. book. Nº de ref. de la librería 0071445552
Descripción Estado de conservación: Brand New. Brand New Original US Edition, Perfect Condition. Printed in English. Excellent Quality, Service and customer satisfaction guaranteed!. Nº de ref. de la librería AIND-110197
Descripción Estado de conservación: New. New. US edition. Perfect condition. Ship by express service to USA, Canada, Australia, France, Italy, UK, Germany and Netherland. Customer satisfaction our priority. Nº de ref. de la librería ABE-190516-169289
Descripción Estado de conservación: Brand New. New. US edition. Customer Satisfaction guaranteed!!. Nº de ref. de la librería SHAK169289
Descripción Estado de conservación: New. Brand New Original US Edition.We Ship to PO BOX Address also. EXPEDITED shipping option also available for faster delivery. Nº de ref. de la librería AUSBNEW-110197
Descripción Estado de conservación: Brand New. Ships from multiple locations. FedEx or DHL 4-6 business days delivery to your doorstep. Nº de ref. de la librería 20JULY16APP-227
Descripción McGraw-Hill Education. Hardcover. Estado de conservación: New. 0071445552 New Condition. Nº de ref. de la librería NEW4.0027674
Descripción McGraw-Hill Professional, 2005. Hardcover. Estado de conservación: New. 1. Nº de ref. de la librería DADAX0071445552
Descripción McGraw-Hill Education, 2005. HRD. Estado de conservación: New. New Book.Shipped from US within 10 to 14 business days.THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Nº de ref. de la librería IP-9780071445559
Descripción McGraw-Hill Education, 2005. HRD. Estado de conservación: New. New Book. Delivered from our US warehouse in 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND.Established seller since 2000. Nº de ref. de la librería IP-9780071445559