Crucial Conversations: Tools for Talking When Stakes are High

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( 29.900 valoraciones por Goodreads )
 
9780071401944: Crucial Conversations: Tools for Talking When Stakes are High

The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

"Sinopsis" puede pertenecer a otra edición de este libro.

Review:

Offers an approach to handle difficult conversations with confidence and
skill
-- Financial Times, September 2006

The book helps you talk honestly to anyone about anything, resolve the
problem and build relationships at the same time.
-- Edge, September 2006

From the Back Cover:

"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics

Learn how to keep your cool and get what you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:

  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

"Sobre este título" puede pertenecer a otra edición de este libro.

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Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
ISBN 10: 0071401946 ISBN 13: 9780071401944
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Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
ISBN 10: 0071401946 ISBN 13: 9780071401944
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Descripción Paperback. Estado de conservación: New. New, Softcover International Edition, Printed in Black and White, Different ISBN, Same Content As US edition, Book Cover may be Different, in English Language. Nº de ref. de la librería 13278

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Kerry Patterson, Joseph Grenny, Ron McMi
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ISBN 10: 0071401946 ISBN 13: 9780071401944
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Descripción McGraw-Hill, 2002. Paperback. Estado de conservación: New. Never used!. Nº de ref. de la librería P110071401946

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Kerry; Grenny, Joseph; Mcmillan, Ron; Switzler, Al; foreward by Covey, Stephen R. Patterson
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Descripción McGraw-Hill, 2002. Paperback. Estado de conservación: New. New item. May have light shelf wear. Nº de ref. de la librería BK0143846

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