James A. Fitzsimmons Service Management

ISBN 13: 9780070615663

Service Management

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9780070615663: Service Management

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1.

James A. Fitzsimmons,Mona J. Fitzsimmons
Editorial: Tata McGraw-Hill Education Pvt. Ltd. (2006)
ISBN 10: 0070615667 ISBN 13: 9780070615663
Nuevos Softcover Cantidad: > 20
Librería
BookVistas
(New Delhi, DELHI, India)
Valoración
[?]

Descripción Tata McGraw-Hill Education Pvt. Ltd., 2006. Softcover. Estado de conservación: New. 5th or later edition. The most comprehensive and widely used introduction to service operation book available today.Written by one of the top authorities on the subject, the Fifth Edition of Service Management: Operation, Strategy, Information Technology continues as a market leader by balancing conceptual and applied coverage of service operations and management. The book covers both strategic and operational issues pertaining to service. The breadth of this text`s coverage spans qualitative and quantitative aspects of service management. Table of contents: PART I:UNDERSTANDING SERVICES Chapter. 1 The Role Of Services In An Economy Chapter. 2 The Nature Of Services Chapter. 3 Service Strategy Part II:DESIGNING THE SERVICE ENTERPRISE Chapter. 4 New Service Development Chapter. 5 Technology In Services Chapter. 6 Service Quality Chapter. 7 The Service Encounter Chapter. 8 The Supporting Facility Chapter. 9 Service Facility Location Chapter. 10 Managing Projects Part III: STRUCTURING MANAGING SERVICE OPERATIONS Chapter. 11 Forecasting Demand For Services Chapter. 12 Managing Capacity And Demand Chapter. 13 Managing Waiting Lines Chapter. 14 Capacity Planning And Queuing Models Chapter. 15 Service Supply Relationships Chapter. 16 Managing Facilitating Goods Chapter 17 Growth And Globalization Of Services APPENDIXES Appendix A: Areas of a Standard Normal Distribution Appendix B: Uniformly Distributed Random Numbers [0,1] Appendix C: Values of Lq for the M/M/c Queuing Model Appendix D: Equations for Selected Queuing Models Printed Pages: 621. Nº de ref. de la librería 19150

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2.

James A. Fitzsimmons,Mona J. Fitzsimmons
Editorial: Tata McGraw-Hill Education Pvt. Ltd. (2006)
ISBN 10: 0070615667 ISBN 13: 9780070615663
Nuevos Softcover Cantidad: > 20
Librería
A - Z Books
(New Delhi, DELHI, India)
Valoración
[?]

Descripción Tata McGraw-Hill Education Pvt. Ltd., 2006. Softcover. Estado de conservación: New. 5th or later edition. The most comprehensive and widely used introduction to service operation book available today.Written by one of the top authorities on the subject, the Fifth Edition of Service Management: Operation, Strategy, Information Technology continues as a market leader by balancing conceptual and applied coverage of service operations and management. The book covers both strategic and operational issues pertaining to service. The breadth of this text`s coverage spans qualitative and quantitative aspects of service management. Table of contents: PART I:UNDERSTANDING SERVICES Chapter. 1 The Role Of Services In An Economy Chapter. 2 The Nature Of Services Chapter. 3 Service Strategy Part II:DESIGNING THE SERVICE ENTERPRISE Chapter. 4 New Service Development Chapter. 5 Technology In Services Chapter. 6 Service Quality Chapter. 7 The Service Encounter Chapter. 8 The Supporting Facility Chapter. 9 Service Facility Location Chapter. 10 Managing Projects Part III: STRUCTURING MANAGING SERVICE OPERATIONS Chapter. 11 Forecasting Demand For Services Chapter. 12 Managing Capacity And Demand Chapter. 13 Managing Waiting Lines Chapter. 14 Capacity Planning And Queuing Models Chapter. 15 Service Supply Relationships Chapter. 16 Managing Facilitating Goods Chapter 17 Growth And Globalization Of Services APPENDIXES Appendix A: Areas of a Standard Normal Distribution Appendix B: Uniformly Distributed Random Numbers [0,1] Appendix C: Values of Lq for the M/M/c Queuing Model Appendix D: Equations for Selected Queuing Models Printed Pages: 621. Nº de ref. de la librería 19150

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3.

FITZSIMMONS
ISBN 10: 0070615667 ISBN 13: 9780070615663
Nuevos Cantidad: 5
Edición internacional
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firstbookstore
(New Delhi, India)
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Descripción Estado de conservación: Brand New. Brand New Paperback International Edition, Perfect Condition. Printed in English. Excellent Quality, Service and customer satisfaction guaranteed!. Nº de ref. de la librería AIND-37546

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4.

FITZSIMMONS
ISBN 10: 0070615667 ISBN 13: 9780070615663
Nuevos Tapa blanda Cantidad: 5
Edición internacional
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Romtrade Corp.
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Descripción Estado de conservación: New. Brand New Paperback International Edition.We Ship to PO BOX Address also. EXPEDITED shipping option also available for faster delivery. Nº de ref. de la librería AUSBNEW-37546

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