A compendium of some 600 quality-related terms and concepts that makes the complex vocabulary (buzz-words, acronyms, and statistical and technical terms) of quality management more easily understandable. Each entry is concisely defined, many include examples that clarify and amplify the explanations, and most cite sources for additional information. Appendices list the best quality management periodicals, the leading associations and organizations in the field, and recommended books on various aspects of quality, with capsule summaries and reviews. Annotation copyright Book News, Inc. Portland, Or.
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What is the 80/20 rule? What exactly is benchmarking? How can I find an overview of ISO 9000? A good starting place for answers to these questions is this encyclopedia, a compendium of more than 600 quality-related terms, concepts, buzzwords, and acronyms. Each term is clearly defined, with charts or illustrations used as needed. Entries are followed by suggestions for further reading about that topic. Typical entries provide concise definitions for such terms as total quality management (TQM) and Hoshin Planning (an approach focusing on company-wide long-range objectives). Although readers will not find any biographical material on Joseph Juran in the encyclopedia, his contributions to the quality movement are well-documented in the definition for Juran Trilogy. Quotations from the TQM literature in the margins of pages add interest. Extensive appendixes list the best quality-management periodicals, leading associations and organizations, and recommended books with capsule summaries. The index lists just the entries; it doesn't give any additional access.
Author Cortada is a senior member of the IBM Consulting Group. His publications include TQM for Sales and Marketing Management (McGraw, 1993) and TQM for Information Systems Management (McGraw, 1995). Woods is the president of a company specializing in the development of quality-management publications. Cortada and Woods are coeditors of the Quality Yearbook (McGraw, annual). Their McGraw-Hill Encyclopedia of Quality Terms & Concepts is a bargain at the price. Recommended for academic and public library collections serving the business community.
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Descripción McGraw-Hill Companies, 1995. Hardcover. Estado de conservación: New. Never used!. Nº de ref. de la librería P11007024099X