Book by Carlzon Jan
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Jan Carlzon was born in Nykoping, Sweden, in 1941. After receiving his M.B.A. from the Stockholm School of Economics in 1967, he joined Vingresor, Sweden's largest tour operator, first as product manager and later as head of marketing. In 1974, when the package-tour business was in a tailspin because of the first energy crisis, he was named managing director of Vingresor at the age of 32 and soon reversed that company's economic decline. In 1978 he became managing director of Linjeflyg, Sweden's major domestic airline, and in 1981 he took command as resident and chief executive officer of SAS, the consortium of the national airlines of Denmark, Norway, and Sweden. At both Linjeflyg and SAS his leadership turned heavy economic losses into healthy profits within a year. Mr. Carlzon is frequently invited to give talks and interviews worldwide on leadership and customer-oriented business strategies.
The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
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Descripción HarperCollins Publishers Inc, United States, 2011. Paperback. Condición: New. New edition. Language: English. Brand new Book. The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy. Nº de ref. del artículo: AA89780060915803
Descripción HarperCollins Publishers Inc, United States, 2011. Paperback. Condición: New. New edition. Language: English. Brand new Book. The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy. Nº de ref. del artículo: AA89780060915803
Descripción HarperBusiness, 2001. Paperback. Condición: New. BRAND NEW ** SUPER FAST SHIPPING FROM UK WAREHOUSE ** 30 DAY MONEY BACK GUARANTEE. Nº de ref. del artículo: mon0002037250
Descripción HarperCollins Publishers Inc, United States, 2011. Paperback. Condición: New. New edition. Language: English. Brand new Book. The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy. Nº de ref. del artículo: BTE9780060915803
Descripción HarperBusiness, 1989. Condición: New. The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation. Num Pages: 160 pages. BIC Classification: KJM. Category: (P) Professional & Scholarly. Dimension: 161 x 200 x 10. Weight in Grams: 130. . 1989. Reprint. Paperback. . . . . . Nº de ref. del artículo: V9780060915803
Descripción HarperCollins Publishers Inc. Paperback / softback. Condición: New. New copy - Usually dispatched within 2 working days. Nº de ref. del artículo: B9780060915803
Descripción HarperBusiness. Condición: New. The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation. Num Pages: 160 pages. BIC Classification: KJM. Category: (P) Professional & Scholarly. Dimension: 161 x 200 x 10. Weight in Grams: 130. . 1989. Reprint. Paperback. . . . . Books ship from the US and Ireland. Nº de ref. del artículo: V9780060915803
Descripción HarperBusiness. Paperback. Condición: New. Nº de ref. del artículo: 9780060915803
Descripción HarperCollins Publishers Inc, 1989. PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000. Nº de ref. del artículo: HR-9780060915803
Descripción Condición: New. Not Signed; The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.show more. book. Nº de ref. del artículo: ria9780060915803_rkm