Raving Fans! (The One Minute Manager)

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9780006530695: Raving Fans! (The One Minute Manager)

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

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From the Back Cover:

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans". This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

From the Inside Flap:

Told in the parable style of "The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

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Kenneth Blanchard, Sheldon Bowles
Editorial: HarperCollins Publishers, United Kingdom (2012)
ISBN 10: 0006530699 ISBN 13: 9780006530695
Nuevos Paperback Cantidad: 10
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The Book Depository
(London, Reino Unido)
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Descripción HarperCollins Publishers, United Kingdom, 2012. Paperback. Estado de conservación: New. New edition. Language: English . Brand New Book. With a new foreword by Ken BlanchardA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans. Nº de ref. de la librería AA89780006530695

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Descripción Harper 2011-09-01, 2011. Estado de conservación: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Nº de ref. de la librería NU-BER-00000644

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Descripción Harper 2011-09-01, 2011. Paperback. Estado de conservación: New. Nº de ref. de la librería NU-GRD-00613155

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Kenneth Blanchard, Sheldon Bowles
Editorial: HarperCollins Publishers, United Kingdom (2012)
ISBN 10: 0006530699 ISBN 13: 9780006530695
Nuevos Paperback Cantidad: 10
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The Book Depository US
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Descripción HarperCollins Publishers, United Kingdom, 2012. Paperback. Estado de conservación: New. New edition. Language: English . Brand New Book. With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans. Nº de ref. de la librería AA89780006530695

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Kenneth Blanchard, Sheldon Bowles
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Descripción Harper, 2011. Paperback. Estado de conservación: New. BRAND NEW ** SUPER FAST SHIPPING FROM UK WAREHOUSE ** 30 DAY MONEY BACK GUARANTEE. Nº de ref. de la librería mon0000180530

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Kenneth Blanchard, Sheldon Bowles
Editorial: Harper 2011-09-01 (2011)
ISBN 10: 0006530699 ISBN 13: 9780006530695
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Descripción Harper 2011-09-01, 2011. Estado de conservación: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Nº de ref. de la librería NU-HCL-00013762

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Kenneth Blanchard; Sheldon Bowles
Editorial: Harper (2011)
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Descripción Harper, 2011. Estado de conservación: New. Nº de ref. de la librería EH9780006530695

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Blanchard, Kenneth, Bowles, Sheldon
Editorial: Harper (1998)
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Descripción Harper, 1998. Estado de conservación: New. 1998. New edition. Paperback. With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Series: The One Minute Manager. Num Pages: 160 pages. BIC Classification: KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 196 x 129 x 11. Weight in Grams: 98. . . . . . . Nº de ref. de la librería V9780006530695

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Kenneth Blanchard; Sheldon Bowles
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Descripción Estado de conservación: New. Bookseller Inventory # ST0006530699. Nº de ref. de la librería ST0006530699

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Kenneth Blanchard
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Descripción Harper. Paperback. Estado de conservación: New. New copy - Usually dispatched within 2 working days. Nº de ref. de la librería B9780006530695

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