Insider Strategies for Outsourcing Information Systems: How to Build Productive Partnerships and Avoid Seductive Traps - Tapa dura

This text provides managers with a way of ensuring that a decision to use outside contractors for some or all of a firm's information technology needs will be successful. The authors estimate that well over half of all firms outsource some portion of their IT systems.

Kathy M. Ripin has been a user and sponsor of outsourcing contracts in a major financial services company and now heads a consulting firm that specializes in the interaction of new information systems technology and customer service. Leonard T. Sayles, Professor Emeritus of Management, Graduate School of Business, Columbia University, has a doctorate from MIT and substantial experience studying the problems of implementing new technologies. His many field research books have become standard reference for executives and MBA students around the world.