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Publicado por The Australian Council for Educational Research Ltd, Hawthorn, Victoria, 1993
ISBN 10: 0864311192ISBN 13: 9780864311191
Librería: Books@Ruawai, Kaipara District, Nueva Zelanda
Libro
Soft cover. Condición: Clean Interior, Creased Cover. Second Edition.
Publicado por Australian Council for Educational Research (ACER), Melbourne - ISBN:0864311192, 1993
Librería: Book Orphanage, McCrae, VIC, Australia
softcover, 5½" x 8¼: 144 pages Second edition. This book will show you how to build rapport and develop speaking and listening skills. It will help you interpret verbal and non-verbal responses, avoid bias and manage situations and equipment. It offers suggestions for handling difficult cases - the hostile, the over-anxious, the submissive, and those for whom language is a barrier. Ideal for those working in psychology, social work, counselling, personnel and management.