IberLibro pertenece a la comunidad de AbeBooks, un mercado online de libros donde miles de librerías de todo el mundo ponen a la venta 140 millones de libros nuevos, antiguos, agotados y de ocasión. AbeBooks es una filial de Amazon.com, Inc.
Nuestro objetivo es facilitar que cualquier persona pueda encontrar y comprar el libro que busca en cualquier librería del mundo, a través de los seis portales de AbeBooks: IberLibro.com, AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr y AbeBooks.it.
Más información sobre IberLibro.
AbeBooks Europe - part of the Amazon.com Inc. group of companies is looking for an analytical and result-oriented individual with at least 2-3 years of job experience to join our team as Account Manager. In your role as Account Manager Spain you will support our key accounts, managing projects to improve performance and to attract more booksellers to join our marketplace. This position is primarily focused on the Spanish market segment but you will be working in a international team supporting accounts in various countries and interacting with different teams in Germany and Canada. The position is located in Dusseldorf, Germany and reports into the Manager, Sales and Account Management Europe.
This position offers a great opportunity for a proactive, results-oriented individual who thrives in an extremely customer focused and metrics driven environment. If you have relentless desire to drive our business forward we have the career you're looking for!
Your Responsibilities
- Manage and support key accounts to improve their performance and sales
- Analyze the performance of booksellers and drive local as well and global initiatives to increase overall customer experience for buyers and sellers
- Analyze available inventory, pricing, delivery performance and customer experience related to sellers' performance to drive
- Develop and implement targeted bookseller acquisition & retention campaigns based on inventory, pricing and seller performance
- Investigate, document, and resolve issues related to key account management, seller tools, web site functionality, technical or business issues
- Cooperate with our product managers or drive directly initiatives to continuously
- Drive initiatives to create and align best practices within the European team as well as with the North American team
- Coordinate the communication with the bookseller community
- Coordinate the organization of 1-2 events and or book fairs per year
- Closely cooperate with the marketing team to promote our booksellers' inventory to our worldwide customer base
- Closely cooperate with Customer Support department to improve customer experience for buyers and sellers
- Continuously improve the customer experience and build and maintain customer satisfaction
Additional responsibilities Based on business needs you will occasionally step in to support the customer support team in managing both sellers and buyers on the platform:
- Provide qualified and efficient customer support for buyers and sellers by email and telephone
- Investigate, document, and resolve customer issues related to account management, web site functionality, technical or business issues
- Support our technical team in the areas of file uploads, conversions and other technical escalations
- Continuously improve the customer experience and build and maintain customer satisfaction
Basic Qualification
- University Degree and 2-3 years of professional experience
- Fluency in Spanish at a native speaker level, advanced English level
- Excellent Analytical skills, very good Excel knowledge
- Strong communication skills, written and oral
- Ability to manage small- to-medium-sized projects end to end
- Ability to work in a busy environment and to coordinate activities among different departments
- Strong bias for action, ability to prioritize and excellent time-management skills
- Comfort rolling up sleeves to perform both qualitative and quantitative analysis and reach sound conclusions
- Open minded with a “hands-on" attitude"
Preferred Qualification
- SQL and HTML knowledge
- Fluency in any other AbeBooks language (French, Italian, German)
- Account management, customer support, marketing or data analysis experiences in data driven environments
- Knowledge of Internet and e-commerce and/or of the book industry
At AbeBooks Europe, you have the chance to work together with a great team of dedicated people in a very international environment, having a high level of responsibility in an exciting and challenging business. We are looking forward to your application by email to jobs@abebooks.de!
AbeBooks Europe GmbH – Isabel Demel – Ronsdorfer Str. 77a – 40233 Düsseldorf – Germany
Tel.: +49 / 211 / 71 17 06 9 -0 – E-mail: jobs@abebooks.de
AbeBooks Europe
AbeBooks.co.uk
AbeBooks.de
AbeBooks.fr
AbeBooks.it
AbeBooks Canada
AbeBooks.com
|
