Retail Reset: How to Shift Faster, Respond Better, and Win Customer Loyalty - Tapa dura

"As retailers grapple through one of the most fraught times in the industry's history, they would do well to heed the insights of retail luminaries Dart and Lewis." --Phil Wahba, senior writer, Fortune magazine "The book's title: Retail's Seismic Shift says it all. And we are deep into it. Dart and Lewis nail the enormous challenges we must address to transform our businesses. They provide insights into today's tech-empowered young consumer, and how they are driving retailers to respond accordingly, both online and in the store. In fact, the whole retail eco-system needs to change. This book connects the dots." --Jeff Gennette, CEO, Macy's "A real eye opener and page turner--a must read." --Mindy Grossman, CEO, Weight Watchers "All retailers who want a sneak preview of what's to come in the world of retailing, both brick and mortar and the internet should read this book." --Gerry Rittenberg, chairman, former CEO, Party City "The term 'retail apocalypse' exaggerates the state of our industry. Retail's Seismic Shift does not. It provides a clear picture of the technology era as the catalyst forcing the seismic transformation [and] adds the impact of a supply and demand imbalance, the fragmentation and polarization of society, and the enormous cultural and consumer shifts. Fortunately, Dart and Lewis give us a path forward to success!" --Jane Elfers, CEO, Children's Place "A must read for anyone leading a retail business today who expects to be in business tomorrow." --Mark A. Cohen, Director of Retail Studies and Adjunct Professor, Columbia Business School "A smart and insightful look at the so-called retail apocalypse. This book goes beyond the rise of e-commerce to truly understand the macro and sociological forces driving the changes and ultimately what these changes say about where we are as a society." --Lauren Hirsch (M&A / Retail correspondent) Reuters "A terrific job of capturing the seismic changes taking place in the retail landscape. Dart and Lewis's insights provide a framework for understanding who will be the winners and losers in the new world of retail."--Steve Sadove, former Chairman and of CEO Saks Inc., and chairman of National Retail Federation

Compared to 25 years ago, today's retail experience is a world apart. Almost anything can be ordered, delivered and picked up rapidly, often customised to personal preferences at no extra cost. The smartphone has created a world of limitless consumer expectation and logistical possibility. So how much further can it go? What will the retail experience look like in ten, twenty, or even fifty years - and how should companies, big and small, be preparing? Amazon may still loom large, say industry experts Robin Lewis and Michael Dart, but now they'll actually be profitable, as mobile shopping becomes the norm. More importantly, the primacy of access over ownership, and experience over material goods, will force retailers to transform their offerings. Demographic trends, like the glut of seniors and the declining marriage rate, and societal trends, like income polarisation and continued urbanization, will have surprising effects on which brands and products take center stage. And the double-edged sword of technology will be fully apparent: no more cards or cash, but pervasive fear of fraud and surveillance from the dark Web and the rise of A.I.. In their previous book, The New Rules of Retail, Lewis and Dart predicted nearly every defining characteristic of today's marketplace - and the industry snapped it up in two editions. Here, they do the same for the next era, where retailers will have to be ready for anything.