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Descripción Softcover. Condición: new. Presumed First Edition. ICMIs Call Center Management Dictionary is a practical comprehensive reference for customer contact professionals This essential resource covers a host of subjects including but not limited to measurements objectives reporting analysis forecasting planning monitoring coaching quality performance improvement human resources training customer behavior marketing technologies budgeting finance strategy industry acronyms and moreAccurate and easy to use ICMIs Call Center Management Dictionary is designed to cut through the clutter and confusion in todays terminology so that you can communicate more effectively improve customer services and make better decisions that will help build your career1072 acronyms and terms 41 graphs and tables. Nº de ref. del artículo: DADAX0965909352
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