Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) - Tapa blanda

..".provides companies with invaluable guidance that will help every business work successfully with today's smarter, more demanding customers and satisfy them wherever they are....this front-line customer service book helps businesses create a service advantage." -CRM Magazine ..".A must read for retailers working with today's challenging customers." -Retail News Magazine ..".provides companies with invaluable guidance that will help every business work successfully with today's smarter, more demanding customers and satisfy them wherever they are....this front-line customer service book helps businesses create a service advantage." -"CRM Magazine" ."..provides companies with invaluable guidance that will help every business work successfully with today's smarter, more demanding customers and satisfy them wherever they are....this front-line customer service book helps businesses create a service advantage." -"CRM Magazine" ..".A must read for retailers working with today's challenging customers." -"Retail News Magazine" ."..A must read for retailers working with today's challenging customers." -"Retail News Magazine" "...provides companies with invaluable guidance that will help every business work successfully with today's smarter, more demanding customers and satisfy them wherever they are....this front-line customer service book helps businesses create a service advantage." -"CRM Magazine" "...A must read for retailers working with today's challenging customers." -"Retail News Magazine" .,."provides companies with invaluable guidance that will help every business work successfully with today's smarter, more demanding customers and satisfy them wherever they are....this front-line customer service book helps businesses create a service advantage." -"CRM Magazine" .,."provides companies with invaluable guidance...this front-line customer service book helps businesses create a service advantage." -"CRM Magazine" .,."A must read for retailers working with today's challenging customers." -"Retail News Magazine"

Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better

Keeping up with today's tougher and more demanding marketplace, Delivering Knock Your Socks Off Service is packed with all new techniques to help readers successfully work with even the most difficult customers. This indispensable guide gives readers proven tips and strategies to help them meet customers expectations and satisfy their needs, determine the right times to bend or break the rules, and become fantastic fixers and powerful problem-solvers...in short, to create a true and lasting 'Service Advantage.'

Key features

Written in the same accessible and humorous style that made this book a classic

Features brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush