Customer Service Training 101: QQuick and Easy Techniques That Get Great Results - Tapa blanda

."..must-have resource for any manager. Evenson has compiled an easy-to-read guide that can be implemented for any situation and any employee." --"Niche "magazine .".. rule book providing winning game plans for exceptional customer service...it will raise the bar of excellence you want to be known for." "--Training Media Review" -...must-have resource for any manager. Evenson has compiled an easy-to-read guide that can be implemented for any situation and any employee.- --Niche magazine -... rule book providing winning game plans for exceptional customer service...it will raise the bar of excellence you want to be known for.- --Training Media Review ..". rule book providing winning game plans for exceptional customer service...it will raise the bar of excellence you want to be known for." --Training Media Review ..".must-have resource for any manager. Evenson has compiled an easy-to-read guide that can be implemented for any situation and any employee." --Niche magazine

Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for:

• Projecting a positive attitude and making a great first impression
• Communicating effectively, both verbally and nonverbally
• Developing trust, establishing rapport, and making customers feel valued
• Confidently handling difficult customers and situations

New features include “How Do I Measure Up?” self-assessments, and “Doing It Right” examples from the author’s extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is aug mented with instructive sidebars, a summary of key points, practice exercises, and so much more.