Customer Innovation: Customer-centric Strategy for Enduring Growth - Tapa dura

"Will stand the test of time." (Beverly Landais CMgr FCMI (CMI Management Book of the Year judge) 2015-02-09)

"I've already thought of a couple of people I will recommend this book to." (Philip Crisp CMgr FCMI FIC CMC Chartered FCIPD (CMI Management Book of the Year judge) 2015-02-09)

"Companies can be customer-focused and innovative at the same time, the author contends, and she illustrates how they can use an outside-in approach by starting with the market and designing a strategy around it by building and changing based on the customer. She details a model that involves connecting with the market to anticipate changes based on customer needs, converting customer insights into change, and collaborating with others where capabilities fall short using three lenses: focusing on existing customers, considering the entire path customers take to accomplish an outcome that a product helps them realize, or capturing the signals from emerging change in the periphery of the market." (Book News, Inc.)

"The essence of customer innovation is that the organization and its ecosystem are a united force in addressing a market demand. The book gave me several ideas which could be applied in my own business context, particularly with regard to collaborating with customers in developing innovations. I have read several books on innovation recently, and this is one of the best." (John Gibbs, Leading Business Books)

"Does a fantastic job of tying together a number of what some would consider disparate pieces of the puzzle into a cohesive formula to achieve customer centricity. If you are a leader in charge of driving customer-focused change, then this book is an absolute must-read." (Customer Centricity, Inc.)

A new set of organizations have discovered a new formula. They combine customer-centricity with innovative power. These organizations have created a completely outside-in approach to the market. They are not driven by what they're good at. They start with the market and design their strategy around it. They replace practices of the past with a new set of capabilities, which enable them to be ahead of the curve in discovering new market opportunities. This enables them to develop new products and services faster than ever before and they hit the bull's eye in the market. Whereas the traditional value chain model regards the market as the end-outcome of the efforts of the organization, the reversed value chain model starts there. The customer is the starting point and the value chain is the result of understanding customer needs and requirements. Packed with real world examples from a range of leading global companies including Disney, Coca-Cola, LEGO, Eurex, Netflix, KLM, Carglass, Komatsu, Callebaut and more, Customer Innovation provides every business with the framework it needs to combine customer focus with innovation to achieve success.