Supervision in the Hospitality Industry - Tapa dura

This third edition includes: discussions of how cultural diversity affects the supervisory process; "On the Job" sections, which allow students to analyze actual work situations; "Supervisor in Action" sections, which profile actual supervisors in various hospitality work settings; "Skill Charts", which summarize materials covered in each chapter; and "Student Activities", offering quizzes, exercises, self-assessments, simulations, case studies, role play and report writing.