Quality Costing - Tapa blanda

This book is one of the few English language texts devoted to the subject of quality costing. The material is based on research work carried out by the authors at the Manchester School of Managememt, UMIST, over the last nine years or so. The research has been mainly in manufac­ turing organizations but work has also been conducted in non-manufac­ turing concerns (e. g. marketing and service operations, and commerce). The book will provide managers with sound practical advice on how to define, collect, analyse, report and use quality costs. The text covers all the main aspects of quality costing and an attempt has been made to structure the book in the sequence by which organizations should set about a quality costing exercise. The book opens by examining the background of quality costing. This is followed by chapters on definitions of quality costs, collection of quality costs, analysis and reporting of quality costs, and the uses of quality costs. Examples from manufacturing organizations and non­ manufacturing situations are used throughout the first five chapters to illustrate the key points discussed in the text. The next four chapters are case studies which provide considerable detail on quality costing in companies from the mechanical and electronics industries. To preserve anonymity the companies are not referred to by name.

Quality costs display the importance of quality-related activities to management in meaningful terms and helps to shock people into action. A crucial factor in the process of continuous quality improvement is the collection and use of quality-related cost information. This book provides useful guidance to organizations setting out to establish a system of quality costing and also gives pointers to those organizations already collecting costs on how they might use the data to its fullest potential. The book should prove useful to practitioners, academics, undergraduates and post-graduate students. People studying for professional examinations which involve aspects of Total Quality Management should find the book of benefit. This book should be of interest to quality professionals, senior undergraduate and postgraduate students and academics in quality management.