For some companies, ISO 9000 and SEI CMM have become a mandatory requirement for doing business with other companies and governments. For other companies, the need for quality improvement has been recognized as an important element of long term survival. This book compares three quality management system assessment methodologies, the Malcolm Baldrige National Quality Award, which was created by Public Law in 1987 to promote the improvement of quality in the US; the International Organization for standardization ISO 9000, a set of quality standards whose purpose is to standardize quality systems, implemented by organizations; and the Software Engineering Institute (SEI) Capability Maturity Model (CMM) for Software, a federally funded research and development center operated by Carnegie Mellon Univ. under contract and sponsorship by the US Dept. of Defense.About the Author:
MICHAEL TINGEY is a staff programmer for IBM Corporation, located at the IBM Glendale Programming Lab in Endicott, New York. He was key process focal point for IBM's first domestic software laboratory ISO 9001 certification, and is a trained ISO 9000 Lead Assessor. He is a member of the IBM Glendale Programming Lab's Malcolm Baldrige Assessment team, and has served as an internal Malcolm Baldrige assessor for IBM, assessing the quality of other IBM business units.
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