Drive Profits by Influencing Shoppers When It Matters Most: While They’re Deciding What, When, and Where to Buy
Shopper marketing offers you a powerful new framework for marketing to consumers as they morph into shoppers and move toward a final purchase decision. Using it, you can gain a deeper understanding of shoppers and leverage that understanding to connect brands, retailers, agencies, suppliers, and shoppers for mutual benefit.
Now, three pioneering shopper marketing innovators bring together state-of-the-art insights for succeeding with this strategy throughout your organization and with all your partners. Their significant experience in industries ranging from CPG to technology lies behind the shopper marketing principles, objectives, and processes they describe. You’ll learn how to adapt shopper marketing for your environment, overcome obstacles, and create renewed value along the entire path to purchase. The authors conclude by identifying new shopper marketing opportunities online and in internationalized environments.
Shopper marketing is not easy. But, as many of the world’s most successful companies have discovered, it is the best route to deeper shopper loyalty, sustained differentiation, and higher profits.
6 core objectives
1. Make it easy for shoppers to find and buy your brands
2. Extend your brand equity along the entire path to purchase
3. Differentiate both your brands and retailers
4. Activate purchase at POS by delighting, engaging, and motivating shoppers beyond expectations
5. Align with the opportunities, strategies and protocols of each channel, format, and retailer
6. Provide mutually balanced benefits over time to retailer, brand, and shopper
One 4-step process
1. Identify opportunities: Situation assessment, right targets, right insights
2. Plan: Right strategies, right initiatives, right customer plan
3. Execute: Collaboration, agency empowerment, reporting, supply chain/operational execution
4. Measure-Learn-Change: Internal, external, continuous improvement
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