This text stresses the need for businesses to implement strategically the principles of quality management and fast response in order to compete in the global marketplace. It includes coverage of state-of-the-art topics such as continuous improvement and quality management, and strategic competitive advantage in the global marketplace. The book opens with six plant tours of manufacturing and service companies throughout North America to set the stage for the text presentation. The end of chapter problems include those that can be solved using Noori's OM EXPERT software package (or any similar one).
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