McGraw-Hill Encyclopedia of Quality Terms and Concepts - Tapa dura

Over 600 TQM terms and concepts at your fingertips. Don't let the huge range of quality management buzzwords, acronyms and statistical and technical terms slow down your TQM program. The Mcgraw-Hill Encyclopedia of Quality Terms & Concepts, by James Cortada and John Woods, provides clear, precise, understandable definitions for all the terms that make up the daily language of today's successful quality managers. You get plain-English explanations of ISO 9000, Baldridge assessment, cycle time, benchmarking, reengineering, Just-in Time manufacturing, brainstorming-- all the terms and concepts you need to stay on top of the fast -moving developments in TQM. Each definition in this one-stop quality-literacy toolkit contains a resource list--including books, periodicals, and top associations and organizations--that leads you to further information. Over 800 illustrations demonstrate such key ideas as: House of Quality; Process drift; Corrective planning; Macro-process; Quality Function Deployment; Six Sigma; Hoshin Planning; Quality (Taguchi) Loss Function; Feedback loop; Lower Control Limit; Real need; Quality audit; Value-added activities; and much more.

James W. Cortada is a senior quality management consultant with the IBM Consulting Group. He is the author of more than 20 books, including TQM for Sales and Information Systems Management, both published by McGraw-Hill. John A. Woods is president of CWL Publishing Enterprises, a firm specializing in the development of quality management publications. Along with Mr. Cortada, he is the author of The McGraw-Hill Encyclopedia of Quality Terms and Concepts and QualiTrends: 7 Quality Secrets That will Change Your Life. He has more than 25 years of experience in business publishing.